Terms and Condition

• Terms of Reservation

  • Child Policy: Maximum of 2 kids below 12 years old  stay free of charge when staying with parents. No extra beds to be provided.
  • Official check-in time is 2:00pm and official check-out time is 12:00nn. Early arrivals and late departures must be requested forty eight (48) hours prior and shall be subject to room availability and corresponding charges.
  • Terms coverage – All terms here cover all reservations processed through our website.
  • Acceptance – You and on behalf of the members of your party accept all these terms
  • No Payback Guarantee Deposit (NPGD) – To instantly confirm your booking as guaranteed reservation we debit from your credit card a No Payback Deposit Guarantee (NPGD).  This is when you click Confirm Reservation.   An amount equivalent to first night per reserved room is being credited from your credit card as NPGD this is for us to secure and guarantee your booking.
    • Paid NPGD is Service Charge and Governing taxes inclusive.
    • Paying the NPGD enters you into a legal and valid contract with us subject to these terms of reservation. Cancellation or/Modification of your reservation shall not require the hotel to refund the NPGD.
  • Third Party Booking - If the Guest booked or registered is not the Credit Card Holder himself, we require you to provide a clear photocopy of the front side of the credit card and one valid ID of the Credit Card Holder to be presented by the Registered Guest upon arrival at the hotel.
  • Merchant Billing Descriptor of Credit Card – When verifying your credit card bill kindly take note that the name Vanderbuild Re Holdings Corporation would appear in your statement as the merchant descriptor.
  • Electronic Receipts and Invoices (E-vouchers) – After you completely finished your room reservation an email receipt will be sent to you immediately. We advice you to please have this printed and be safe kept as reference for any future booking modification or amendment.  
  • Security of Transaction – You are given an assurance of security that your transaction to our website is protected.  All information and details are encrypted via 128-bit SSL.  This state of the art technology encrypts the information from your browser to our secured servers and also blocks any third party in intercepting and reading data during the booking session. 
  • Confirmed Reservation – in an instant your reservation is processed and confirmed.  When you see your confirmation page simultaneously an email containing the transaction ID, confirmation number and reservation details will be sent to you.
  • Terms of Modification – your reservation can be modified by sending an email to the hotel’s official email address stated below anytime and shall be subjected to our Modification Policy (please see our Hotel Policies Section). At the time when your previous reservation was confirmed the NPGD is fixed so any modification to be made to your existing reservation is not subject to additional NPGD payment regardless of room types, dates and/or number of nights or length of stay. The total amount of the modified booking minus the NPGD previously paid should be settled upon arrival at the hotel. Any amount difference as a result when the modified reservation charges be lower than the amount paid previously for NPGD will not be refunded as it was confirmed and accepted in the previous reservation that No Payback Guarantee Deposit (NPGD) will not be refunded by the hotel.
    • You may also modify your hotel booking directly through our Hotel 24-hour hotline (632)- 8087989 or email at sales@bsatowermakati.com.ph. Any modification should be confirmed thru email.
  • Canceling a Reservation - You may cancel your hotel booking directly through our Hotel 24-hour hotline (632)- 8087989 or email at stay@bsatowermakati.com.ph. Any cancellation should be confirmed thru email.
    • Important Note: To verify your identity in canceling your hotel booking, you will need the email address and your Hotel Confirmation Number used for your hotel booking.
  • No-Show - In case that you do not arrive after the specified time after the check-in time as stated in the Hotel Policies you have committed a No-Show. This gives us the right to charge specific fee declared in the policy.
  • Hotel's Responsibility - Your contract for the room services is strictly between you and the Hotel – as such, we are solely responsible for providing you the guaranteed room accommodations and related services.
  • No Liability - Neither we, nor our online reservation partners, nor any of our directors, employees, affiliates or other representatives, will be liable for loss or damages arising out of or in connection with your use of any information, products, services and/or the materials offered through this website, including but not limited to, loss of data, income, profit or opportunity, loss of or damage to hotel and claims of third parties, or any indirect or consequential loss or damages, even if we, and our online reservation partners have been advised of the possibility of such loss or damage, or such loss or damages were reasonably foreseeable.
  • Limitation of Financial Liability – Under any unavoidable circumstances of an issue that will arise pertaining to reservation, the liability to us, and/or our online reservation partners, if any, is limited to the No Payback Reservation Guarantee Deposit paid at the time of the reservation.
  • Force Majeure: In the event that the hotel shall be prevented from performing any of its obligations under this Term, by reason of strikes, walkouts, other labor disputes, acts of God, failure of power, riots, insurrections, civil war, invasion, insurgency, revolution, terrorism, boycott, blockade, embargo, sabotage, arson and adverse government action or inaction or other similar reasons, or any other reason not the fault of or beyond the reasonable control of the hotel, as the case may be, then the performance of such act or acts, by either party to this Term, shall be excused for the full duration of the delay resulting there from.
  • Governing Law - Your hotel booking is governed by the laws of the Republic of the Philippines, and is subject to the exclusive jurisdiction of the courts. The reservation confirmation (if any) and these terms represent the entire agreement between you and our Hotel Website.
  • Customer Support services – For more queries about these terms and conditions, you can reach us through:

  
  

  BSA TOWER SERVICED RESIDENCE
  108 Legaspi Street, Legaspi Village,

  Makati City, Philippines 
  Telephone Number: (632) 8087989
  Facsimile Number: (632) 8087989